Each member and/or each represented or a collective administrator may make a written complaint to INTERGRAM, in particular, in relation to the authorization to exercise collective administration, termination of such authorization, termination of collective administration agreements, or in relation to the revocation of administration of some rights only, the conditions of membership, the collection of remuneration, withholdings and distribution of income form the exercise of rights.

INTERGRAM is obliged to deal with a complaint which was duly made in writing (including by e-mail) without undue delay. If the complaint is refused, INTERGRAM must specify reasons for which the complaint was not upheld.